> **Source:** https://knowledge.leegality.com/document-execution/esign-type/aadhaar/maximum-signing-attempts
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# Maximum Aadhaar Signing Attempts

Maximum Aadhaar Signing Attempts is a invitee-level feature that allows senders to limit how many times a signer can attempt to complete the Aadhaar eSign process.

When enabled, senders can define the maximum number of additional attempts a signer receives beyond their initial signing attempt. This prevents indefinite retry loops and provides clarity on when a document needs to be reactivated.

## Understanding signing attempts

A signing attempt is counted when a signer actively cancels the signing process on the ESP (eSign Service Provider) page by clicking the "Cancel" button.

### What counts as a failed attempt

- Clicking "Cancel" on the ESP page

### What does NOT count as a failed attempt

- Closing the browser tab
- Refreshing the page

## Configuring maximum signing attempts

To enable this feature:

1. Navigate to the invitee-level options when creating or configuring a document
2. Enable **Define maximum signing attempts allowed (only for Aadhaar eSign)**
3. Enter the number of additional attempts beyond the initial attempt (e.g., entering "1" gives the signer 2 total attempts)

> **Info — Total attempts calculation**
>
> Total attempts = 1 (initial attempt) + number entered in the field
> 
> For example, if you enter "1", the signer gets 2 total attempts.

> **Info — If disabled**
>
> If this option is disabled, the signer gets unlimited signing attempts until the document expires.

## What happens when attempts are exhausted

After all attempts are exhausted, the following occurs:

### For the signer

The signer is redirected to the Leegality page with the following message:

> **Warning — Error occurred**
>
> Retry attempt exhausted.

The signer cannot attempt to sign the document again until it is reactivated by the sender.

### For the sender

On the Leegality Dashboard, the document and invitee status changes:

- **Invitee status**: Expired, Active, and Unsigned
- **Document status**: Expired
- **Document location**: Appears in the Expired and Failed folder
- **Available action**: Re-activate document option

## Reactivating a document after exhausted attempts

To allow the signer another opportunity to sign:

1. Navigate to the document details page from the Expired and Failed folder
2. Click the **Re-activate** option
3. Set a new expiry date for the document
4. Save the changes

Once reactivated, the signer will receive one additional attempt to complete the signing process.