> **Source:** https://knowledge.leegality.com/document-execution/getting-started/login-troubleshooting
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# Login Troubleshooting

A quick reference for the most common errors you may see while logging into or signing up on the Leegality dashboard, along with the steps to resolve them.

| Error Message | Reason | Recommended Action |
| :---- | :---- | :---- |
| **Your account is locked due to 5 successive incorrect login attempts.** | Auto-lock triggered after five consecutive incorrect password attempts on the dashboard or a signing journey. | Open the unblock link sent to your registered email/phone number to unlock the account immediately. 

 If the link is unavailable, contact [support@leegality.com](mailto:support@leegality.com) with the locked email, user name, and organisation name. |
| **Email/phone number not registered with Leegality** | The email or phone number entered is not associated with any Leegality account. | On entering the OTP sent to the given email/phone number, the user is redirected to the sign-up page to create a new Leegality account. |
| **Login OTP not received** (no error shown; OTP simply does not arrive) | Email landed in spam, address is on Leegality's suppression list (from a prior bounce or spam report), corporate firewall is blocking Leegality's domain, or OTP was sent to a different email. | Check spam/junk for mails from `noreply@leegality.com`. 

 Resend the OTP and wait up to 2 minutes. 

 Ask IT to whitelist Leegality's sending domain. 

 Contact [support@leegality.com](mailto:support@leegality.com) for suppression list removal — include the affected email and organisation name. |
| **Password reset email not received** | Same root cause as missing OTPs — spam filter, suppression list, or firewall block. | Check spam, then contact [support@leegality.com](mailto:support@leegality.com) for suppression list removal. |

## Still need help?

If none of the steps above resolve your issue, contact [support@leegality.com](mailto:support@leegality.com) with your registered email, organisation name, the exact error message, and a screenshot if possible.