> **Source:** https://knowledge.leegality.com/document-execution/troubleshooting/sending-journey/upload-errors
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# PDF Upload Errors

This page lists the common errors you may encounter when uploading a PDF on the **Create Document** page, along with their resolutions.

If you encounter an upload issue, first verify your file meets the upload requirements documented in the [Sending Journey](https://knowledge.leegality.com/document-execution/getting-started/sending-journey) — PDF format, up to 10 files, combined size within 30 MB, not password-protected, not corrupt. If the file meets all requirements and the error persists, find your error message below.

<table>
<thead>
<tr><th>Error</th><th>Cause</th><th>Resolution</th></tr>
</thead>
<tbody>
<tr>
<td><strong>"Selected file is not allowed"</strong></td>
<td>The uploaded file does not meet the system's upload requirements. Common reasons:<ul><li>The file is not a PDF</li><li>The PDF is corrupt</li><li>The PDF is password-protected</li><li>The PDF has editing or security restrictions</li></ul></td>
<td><ol><li>Confirm the file is a valid PDF (<code>.pdf</code>) and not corrupt.</li><li>Remove any password or security restrictions from the PDF.</li><li>Re-save the PDF to clear any restrictive properties:<ul><li>Open the PDF in Chrome or Adobe Reader</li><li>Click <strong>Print</strong></li><li>Select <strong>Save as PDF</strong> as the destination</li><li>Save and re-upload the new copy</li></ul></li><li>Refresh the page, clear browser cache, or try a different browser.</li><li>If you are on a corporate network or device, test on a personal device or network.</li></ol></td>
</tr>
<tr>
<td><strong>"The PDF file you are trying to upload is password protected. Please remove the password and try again."</strong></td>
<td>The PDF you are uploading is password-protected.</td>
<td>Remove the password from the PDF and upload again. You can remove the password by opening the PDF in Adobe Acrobat (<strong>File &gt; Properties &gt; Security</strong>) or by re-saving via <strong>Print &gt; Save as PDF</strong> in Chrome without a password.</td>
</tr>
<tr>
<td><strong>"This particular PDF file is not suitable for eSigning. Please create a new file and try again."</strong></td>
<td>The file was recognised as a PDF, but its validation failed. This can happen with corrupted PDFs.</td>
<td>Open the PDF in a standard PDF tool (Adobe Acrobat, Chrome, or Preview), re-save it, and re-upload the new copy.</td>
</tr>
<tr>
<td><strong>"Unexpected error while uploading file. Please try again."</strong></td>
<td>An unexpected error occurred during upload. This is usually transient.</td>
<td><ol><li>Retry the upload once.</li><li>Verify the file format and that the file is not corrupt.</li><li>If the error persists, contact [support@leegality.com](mailto:support@leegality.com) with the error code and a screenshot.</li></ol></td>
</tr>
<tr>
<td><strong>Upload completes but the page does not advance</strong>

<strong>Document upload stuck at 100%</strong></td>
<td><ul><li>Browser cache or session issue</li><li>PDF is corrupt</li><li>A corporate network or firewall blocking part of the upload flow</li></ul></td>
<td><ol><li>Refresh the page and retry the upload.</li><li>Recheck file requirements (PDF only, up to 10 files, combined size within 30 MB, A4 preferred).</li><li>Try a different browser.</li><li>If you are on a corporate network or device, test on a personal device or network.</li></ol></td>
</tr>
</tbody>
</table>

## Still need help?

If none of the steps above resolve your issue, contact [support@leegality.com](mailto:support@leegality.com) with the affected file (if shareable), the exact error message or error code, and a screenshot.