|
OTP request limit exceeded
|
NSDL
"Failure: You have exceeded Send/Resend OTP Limit. Please try again!"
|
The signer requested more than three OTPs without submitting any.
A signer can request up to three OTPs. Attempting to request a fourth will result in an error.
|
Restart the eSign process from Leegality platform. System will automatically route to an available ESP.
|
|
CDSL
"The eSign Service Provider (ESP) could not complete the eSign request. Message from ESP – OTP Validation Limit Exceeded"
|
|
Invalid OTP entered repeatedly
|
On ESP Page:
"Invalid OTP! Please enter correct OTP which was received. X attempt(s) remaining for submitting the OTP."
After 3 failed attempts (redirected to Leegality):
"The eSign Service Provider (ESP) could not complete the eSign request. Message from ESP – Invalid OTP. No Of Retry Attempt Exhausted!!"
|
The signer submitted an incorrect OTP three times consecutively.
Each signer gets three attempts to enter the correct OTP before the session is terminated.
|
Restart the signing process using the signing link.
|
|
Expired Virtual ID (VID) used during signing
|
On ESP Page:
"Expired VID is used in input"
|
The 16-digit Virtual ID (VID) entered, or saved in the browser/application, has expired.
Aadhaar VIDs are temporary and expire after a certain period or when a new VID is generated.
|
Enter a valid VID to proceed, or use the Aadhaar number directly instead.
To generate a new VID:
- Visit [myaadhaar.uidai.gov.in](https://myaadhaar.uidai.gov.in) or open the mAadhaar app.
- Go to the VID Generator service.
- Log in using the Aadhaar number and the OTP sent to the registered mobile number.
- Select Generate VID to receive a new 16-digit VID via SMS.
|
|
Face authentication failure
|
On ESP Page:
"authentication failed! please contact admin"
|
Intermittent issue with Face authentication on the ESP.
|
Retry after some time. This is typically a transient error and resolves on its own.
|